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[TGR16] Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach
Revue Internationale avec comité de lecture : Journal Information Systems Management, vol. 33(1), pp. 74-87, 2016, (doi:10.1080/10580530.2016.1117879)Mots clés: Information Systems,Information Systems Quality,Business Process,Quality Management,Quality
Résumé:
A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.
BibTeX
| @article { | |||
| TGR16, | |||
| title | = | "{Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach}", | |
| author | = | "V. Thion and M. Grim-Yefsah and C. Rosenthal-Sabroux and S. Si-Said Cherfi", | |
| journal | = | "Information Systems Management", | |
| year | = | 2016, | |
| volume | = | 33, | |
| number | = | 1, | |
| pages | = | "74-87", | |
| doi | = | "10.1080/10580530.2016.1117879", | |
| } | |||
