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[GRT11] Using information of an Informal Network to Evaluate Business Process Robustness
Conférence Internationale avec comité de lecture : International Conference on Knowledge Management and Information Sharing, October 2011, pp.430-435,Mots clés: Business process, quality, evaluation, social network
Résumé:
We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a -real- application case: the evaluation of an IS project management business process.
Equipe:
vertigo
BibTeX
| @inproceedings { | |||
| GRT11, | |||
| title | = | "{ Using information of an Informal Network to Evaluate Business Process Robustness}", | |
| author | = | " M. Grim-Yefsah and C. Rosenthal-Sabroux and V. Thion ", | |
| booktitle | = | "{International Conference on Knowledge Management and Information Sharing}", | |
| year | = | 2011, | |
| month | = | "October", | |
| pages | = | "430-435", | |
| } | |||
