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[HAS15] A methodological tool for work-related stress management: Importance-Performance Analysis used complementary to PLS path modelling
Conférence Internationale avec comité de lecture : ASMDA 2015, July 2015, pp. xx, Le Pirée, Grèce,Mots clés: work related stress, Importance performance analysis, PLS path modelling
Résumé:
This work intends to help managers to identify job characteristics (items) requiring a priority action for reducing perceived work-related stress. We used an importance-performance analysis (IPA), a valuable and popular approach for prioritizing improvements to the quality of services. The IPA typically yields a two-dimensional plot, with importance mean on the vertical axis and performance mean on the horizontal axis, which is divided into four quadrants with different managerial implications. Management should concentrate on the north-west quadrant where falls every item with a lower performance and higher importance, indicating that managers must devote further resources on such item to improve its performance.
The data analysis is carried out on a sample of 10 000 anonymous employees randomly drawn from the “Stimulus†database, which is the most important system in evaluating and monitoring professional stress in French companies. Work-related stress is measured using a 25 items questionnaire, and job characteristics are measured using a 58 items questionnaire.
The item performance was measured as its score mean, and the item importance was calculated indirectly using the item coefficient from a PLS path model performed initially in order to predict work-related stress using five latent variables built from the 58 items. The findings suggest two areas; one with five items where managers should concentrate, and one with six items that managers should maintain in their action planning to reduce work-related stress. The results show the robustness of the IPA method when the answer to each item is binary, compared to the classical 6-points Likert-scale.
Commentaires:
The 16th Conference of the Applied Stochastic Models and Data Analysis International Society
Equipe:
msdma
Collaboration:
CNAM Paris
BibTeX
| @inproceedings { | |||
| HAS15, | |||
| title | = | "{A methodological tool for work-related stress management: Importance-Performance Analysis used complementary to PLS path modelling}", | |
| author | = | " M. Hocine and K. Ait-Bouziad and G. Saporta ", | |
| booktitle | = | "{ASMDA 2015}", | |
| year | = | 2015, | |
| month | = | "July", | |
| pages | = | " xx", | |
| address | = | "Le Pirée, Grèce", | |
| note | = | "{The 16th Conference of the Applied Stochastic Models and Data Analysis International Society}", | |
| } | |||
