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[TGR16] Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach

Revue Internationale avec comité de lecture : Journal Information Systems Management, vol. 33(1), pp. 74-87, 2016, (doi:10.1080/10580530.2016.1117879)

Mots clés: Information Systems, Information Systems Quality, Business Process, Quality Management

Résumé: A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.

BibTeX

@article {
TGR16,
title="{Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach}",
author="V. Thion and M. Grim-Yefsah and C. Rosenthal-Sabroux and S. Si-Said Cherfi",
journal="Information Systems Management",
year=2016,
volume=33,
number=1,
pages="74-87",
doi="10.1080/10580530.2016.1117879",
}