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[ASH14] Norme ETSI EG 202 009-2: "User Group; Quality of telecom services; Part 2: “User related parameters on a service specific basis” V1.3.1

Brevet et Normes : Date de dépôt: 15 December 2014 , Organisme: "ETSI (European Tele ommuni ations Standards Institute)" , N° de brevet: EG 202 009-2, Nb page 1-75, France
motcle:
Résumé: The present document intends to define user related service specific KQI as far as possible using formal standards while ETSI EG 202 009-3 [i.12] proposes a template for a SLA dealing with all service aspects, including penalties, escalation procedures, areas of responsibility, etc. where these metrics and indicators can be used. The purpose of the present document is to use the methodology described in ETSI EG 202 009-1 [i.11] to define, for each QoS criterion, the relevant metrics and indicators (KQI) for a choice of services and for each step of the customer relationship course. Hence each customer can have a comprehensive information on the features of the service he intends to buy according to the various providers. This will enable him to select the best suited to his needs.

Equipe: roc
Collaboration: Télécom ParisTech ,

BibTeX

@misc {
ASH14,
title ="{Norme ETSI EG 202 009-2: "User Group; Quality of telecom services; Part 2: “User related parameters on a service specific basis” V1.3.1}",
author ="{ T. Aubonnet and N. Simoni and P. Hebert }",
patentnum ="{EG 202 009-2}",
date ="{2014-12-15}",
country ="{France}",
page ="{1-75}",
}