[ALC19b] User Centric Approach. Guidance for providers and standardization makers.

Brevet et Normes : Date de dépôt: 05 March 2019 , Organisme: "European Telecommunications Standards Institute (ETSI)" , N° de brevet: TR 103 603, Nb page 37, European Union

Mots clés: Service Level Agreement (SLA)

Résumé: The present document defines guidance to the providers and standard makers to ensure that each service component is provided with the information needed by the user to make an informed choice. It addresses all the dimensions of ACIFO to the supplier, in order to produce the APIs according to the user expectations and whatever the number and types of additional suppliers. The present document is designed in conjunction with the user guide, EG 203 602. Each recommendation which has been identified as important for the user finds its parallel for the supplier offer, as defined in the present document. For each needs and expectations, by user categories, the present document recommends relevant service information and functions. This is to facilitate, on the one hand, easy access for the user and on other hand, consistently create manageable services that are easily incorporated into a service definition that can support Service Level Agreement (SLA). The recommendations are intended for the user to be able to compose own services according to the needs, the location and activities. The concept of this new vision is detailed in TR 103 438.


Collaboration: Télécom ParisTech


@misc {
title ="{User Centric Approach. Guidance for providers and standardization makers.}",
author ="{ T. Aubonnet and F. Lemoine and A. Cadzow and B. Dupré and J. Monfort and N. Simoni }",
patentnum ="{TR 103 603}",
date ="{2019-03-05}",
country ="{European Union}",
page ="{37}",